Frequently Asked Questions

Do you offer delivery?

We currently do not offer click n collect or home delivery.

Do you sell expired stock?

We do not sell products past their expiry (Use By) date (it is illegal to do so). It is illegal to do so.

Do you sell stock past its Best Before Date?

A product will be at its 100% best until its Best Before date which is an accurate date given by the manufacturer. Many products are still fine to consume for months (or even years for some products) past this date. We conduct regular quality testing on our products and offer a 100% money-back guarantee if you are not satisfied with your purchase.

Why does your stock always change?

Some of the products we stock are sourced from manufacturers and suppliers who are looking to clear stock for a variety of reasons whether it be deleted lines, packaging changes, cancelled export orders or stock that is close to its best before date. This means most of our stock will come and go in the blink of an eye!

When are you open?

We are open:

Monday to Friday
9am - 5pm

CLOSED WEEKENDS AND ALL PUBLIC HOLIDAYS. We do open on the occasional Saturday, for updates follow us on Facebook @chillyboxfactoryfoodoutletstore